You can change your access data in MyZentrada in the section "My zentrada-Account". Please make sure that your email address is always up to date and the billing and shipping addresses are correct for TradeSafe processing.

The TradeSafe processes automatically takes place in the language of the respective business partners. You can translate your chat messages with the questions and answers by pushing the translation button.

In the case of questions about products and the special handling of large orders, please contact the domestic team of zentrada/TradeSafe by phone. It will assist you in cooperation with our foreign offices..

A valid VAT number allows your company to avoid foreign VAT payments and the difficult process of refunding them across Europe.

You get the VAT number from your local tax office. Please enter the VAT number and your matching official company name and address in your zentrada account data and billing adress data and check quotations at foreign suppliers for the VAT exemption.

TradeSafe Checkout is the free order and payment processing service for buyers in the zentrada.network. With your zentrada Membership you are automatically registered for the TradeSafe processing.

The TradeSafe systemwere developed for the needs of international wholesale trade and offer 100% satisfaction for commercial transactions of all sizes throughout Europe.

zentrada guarantees you the greatest possible satisfaction and safety with the TradeSafe ordering procedure.

• - You collect products into your shopping cart and request electronically a quotation from the supplier. Then you order the products on the basis of this binding offer including all costs and delivery conditions.
• - You pay the order value to zentrada, which requests the delivery from the supplier after receiving the money. The supplier receives his money after your delivery confirmation or a reasonable time.
• - Seller and invoice will be zentrada, so you just have one contract partner, even deailing with many suppliers.

‍

zentrada provides you access to interesting suppliers throughout Europe and provides you easy and riskless order processing with TradeSafe Checkout. The TradeSafe order process across borders is the same as for domestic  orders, the zentrada team is always available to answer your questions. The supplier automatically receives all communication in its marketplace language and will be supported by our respective country office in the case of problems. Contract partner and invoice will be zentrada. Please write your Chat messages in english, they will be automatically translated for the supplier.

Important: Please store your VAT number in your account data to ensure that you can purchase Europe-wide with VAT exemption.

If you already know what you want, search the marketplace with the keywords and compare offers, suppliers and prices as a signed-in user. Only within a network like zentrada it is possible to compare the prices of different wholesale suppliers all over europe.

Price comparison and saving money is much easier and supported with special functions of the "PREMIUM Membership".

If you are looking for product ideas and new trends you should use the product categories in the left column or the specific buyers worlds to your topic. Here, the product offers are listed according to a special performance index (PFI), which reflects the popularity of the product. In addition, you can also see the best selling products and the most successful suppliers in each product category. With zentrada you have the unique opportunity to benefit from all suppliers and indirectly from the experience gained by the trading activities of other members.

These unique benefits are available in all shops and salesrooms of the zentrada suppliers.

By default, refunds are credited to your zentrada customer account and automatically applied to your next order. You can payout credits at any time or change the default setting to automatically payout each credit to the provided bank account.

To access your credits, please navigate to "Account Credit" on the top right dropdown menu. Choose Pay Out. The money will be transferred to the bank account specified under your account settings.

Wholesale orders are usually bigger and more complicated and should not be compared to the processing of private shopping. To enable a satisfactory processing, it is important to clarify all questions before ordering.

From our experience available quantities, delivery dates, shipping costs and if applicable volume discounts and VAT treatment (for international orders) can only be clarified with an individual quotation. Only with this extra step, the ordered items and terms are exactly defined and we can guarantee satisfaction in the context of zentrada.

Everyone, who operates a commercial business or is entitled to buy products in large quantities (e.g. clubs, associations ...), is allowed to source products on zentrada.

The purchase for private use and consumption, also by traders, is excluded. By registering in the zentrada.network you confirm your commercial purpose and status in the use of zentrada & TradeSafe. The application of consumer protection legislation is excluded. In the case of doubts relating to your identity or commercial use, zentrada is entitled to demand appropriate evidence or exclude you from the access at any time.

‍

Depending on your current membership status additional services, functions and cash-value benefits are available with a paid upgrade. You can upgrade your Membership in MyZentrada. With the paid membership you can take advantage of the zentrada.networks in the best possible way. The membership fee is comparably low due to the large number of members. You can cancel this membership any time to terminate at the end of the respective period. Afterwards you can still use zentrada in its free version.

The zentrada.network is a free, internet-based wholesale network which enables also smaller independent retailers to search for Europe’s leading suppliers, compare prices and purchase interesting products for resale through the TradeSafe ordering process without risks and the knowledge of foreign languages.

The zentrada.Team with offices and staff in 7 European countries is always available by phone and E-mail during the normal business hours and provides you with informations about the order process or helps with any questions and problems.

To be able to offer the best possible prices, the zentrada.network is funded by low transaction fees for suppliers and also by low membership fees for the highly-used PREMIUM Membership, which offers additional services, information and features.

The Premium Membership includes FreeD!, which is the delivery flatrate for purchasing without shipping costs at all participating and accordingly indicated suppliers. Depending on your current membership status FreeD! is bookable with the PREMIUM-Pro membership or seperately. 

The development of services and product offers in the zentrada.network is extremely fast. Each day thousand of product offers are updated or newly listed and the best offers are also sold out very fast.

Through the zentrada information services you are automatically and quickly informed about the most important offers and and topics fitting your profile. In zentrada you can setup "alerts", for example to suppliers, brands or keywords to automatically receive information about the new product offers or disocunts via email. In this way, you cannot miss any offers and will be always informed. All services can be configured individually or disabled in the information services site in MyZentrada. Please ensure that your email address is always reachable. As soon as we can't deliver several mails to your email address it will be automatically disabled until we reactivate it manually.

Zentrada and TradeSafe are operated by the zentrada Europe GmbH & Co KG; The German company has operated for more than 15 years with a capital adequacy of 500.000,-€. The systems and activities of zentrada have been appreciated by many customers and business partners and are operated with the highest quality and safety efforts.

The zentrada Terms and Conditions for buyers and suppliers, and the underlying Fair Trade policy, create a mediation instrument and security, also in the international judicial area. The safety and quality of transaction processing via TradeSafe Checkout is always higher than the dealing directly with most suppliers. zentrada is proud for tausands of reviews stated at trustpilot, appreciating its services.

All zentrada suppliers offer there assortments within the zentrada.network to be distributed and sold physically or virtually by zentrada even when the shipping is arranged by the supplier in some cases direct. zentrada, however, holds the money for your order until you manually confirm the delivery (or let the confirmation deadline pass) and can therefore guarantee the proper delivery and security of your payment.

If you have any questions about the offer, product, scope or process of delivery, please use the chat function in the transaction. Questions and answers are documented automatically and a translation function is also available.

Please check your delivery as quickly and comprehensively as possible. If the delivery is incomplete, damaged or incorrect, please report a problem in your TradeSafe transaction overview within the period of 10 working days after the shipping notice. Please describe the scope and extent of your problem in step 2 and 3 and send the Trouble-Ticket.

TradeSafe will remind you to confirm the delivery before the 10-day confirmation period after the shipping notice expires. Please report a problem if you do not receive the delivery in this period

Please report the problem before the confirmation period expires by creating a Trouble-Ticket in your TradeSafe transaction overview. You need to answer all questions in step 2 and 3 in order to open the ticket.The payout of the transaction amount is stopped until the problem has been solved. TradeSafe will take care of the problem and your zentrada account manager will contact you as soon as possible.

Please always report problems through the system, messages by email, telephone or chat cannot stop the payout process!

The delivery confirmation and payout to the supplier will automatically be made 10 working days after the shipping notice, unless there is a problem reported. zentrada will ask you before this deadline by email if you have received and checked the delivery. In the case of the proper delivery, zentrada asks you to confirm this with the link, or alternatively report a problem to prevent the automatic delivery confirmation.

Please check and confirm the delivery immediately after receiving and fill out our short online questionnaire. This will help us to evaluate and improve the performance of our services and suppliers. In the case of a satisfactory delivery, you enable the payout to the supplier with your confirmation.

After ordering, all kinds of country-specific payment methods on TradeSafe Checkout are available. These are usually bank transfer (free), credit cards or other online payment methods that are partly linked to a processing fee.

Please make sure that your payments will be made as quickly as possible and only to zentrada (with bank transfer stating the transaction ID) to ensure a fast delivery and maximum possible security.

Within the deadlines you will be reminded of payments by TradeSafe. Please log in on TradeSafe. In the section "Outstanding Payments" you will find your pending transactions and possible payment methods.

The payment receipt will be confirmed to you via email by TradeSafe.

As soon as the offer is available, you will be informed by email from TradeSafe checkout. In the email you will find a link that takes you to the login on the TradeSafe page and then directly to the offer.
The offer of the supplier is binding, but basically timely limited. So please, after receiving the offer, check as soon as possible all details related to the desired quantity, delivery time, shipping costs and - if applies- VAT treatment for foreign orders.

For further questions, please use the chat function in the transaction to contact the supplier. The supplier can further customize the offer according to your wishes, for example granting a discount. Once the offer meets your requirements, please confirm it within the period prescribed by the Terms and Conditions of zentrada, and press the blue order button at the bottom of the offer. Even if the products will be sipped by the supplier directly, the seller and contract partner will be zentrada.

You will automatically receive an order documentation as a PDF file via email and get the link to the online payment page of zentrada. Only after your payment was entered by zentrada, the supplier receives the order to deliver the products.

Therewith the supplier can make you a binding offer with the delivery time, availability, shipping costs and VAT treatment, please switch from the shopping cart in the shop or salesroom, or from the shopping cart overview page, to the request page on TradeSafe Checkout. Please check here again your billing and delivery address and enter in case of international transactions your VAT number if available for VAT exemption. You also have the possibility to enter questions, terms and conditions requests or a desired delivery date in the transaction chat before you send the request to the supplier.

Once you have submitted the request, the supplier will make you a corresponding offer as soon as possible. Once he did this, you will be automatically notified via email by TradeSafe. In all transaction you're zentrada account manager will be happy to asisst for questions and problems.

There are multiple ways for reordering products previously purchased. Products for reorder can be selected in

• TradeSafe Shopping Cart - Each cart has a list "previously ordered", which includes all products previously ordered at this supplier. You can add them to the current request by activating the check box
• TradeSafe Reorder List - This section is structured like the shopping cart overview, but only includes all previously requested or purchased and still available products in the cart for ordering.
• Shop Re-order List - Each supplier shop has this page to show you all previously purchased items that are still available. They can be added to the current cart with the "add to cart" button.

The delivery time varies depending on the supplier's location in relation to yours as well as the shipping method. Additionally, the delivery time also includes processing time at the suppliers warehouse, which is longer at big suppliers, during high-demand periods, and holiday season. Please expect a delivery time of 14 days, plan ahead and order early!

The estimated delivery date received with your offer is calculated based on payment the same day. We recalculate the delivery date automatically when the order has been paid.

An overview of refunds & vouchers can be found under Account Credit in the dropdown menu on the top right.

By default, refunds are credited to your TradeSafe account and automatically applied to your next order. You can payout credits at any time or change the default setting to automatically payout each credit to the provided bank account.

Products that have EAN codes available will say "EAN available" under the product details on the product page. The EAN codes are released when the order has been placed and can be found on your order summary PDF or in the product data file.

If you need the EAN to make your purchase decision, please request it from the supplier in the transaction chat.

Invoices are provided by zentrada with shipping of the goods. Invoices are uploaded in the transaction details and if send by zentrada.Distribution glued to the parcel.

zentrada is Europes largest sourcing platform for retailers and resellers. The marketplace provides easy access to the zentrada.Shops and more than 400,000 available products from Europe's leading suppliers; The order and payment processing is managed in TradeSafe Checkout to provide first-class service. Even you have access to the assortments of many leading suppliers Europe-wide, seller and contract partner is zentrada.

If you have not registered yet, sign up at the following link to get access to the zentrada.network including the zentrada Marketplace & TradeSafe order processing:

https://info4.zentrada-network.eu/eunetwor4registrierung

Access is restricted to commercial buyers only, therefore prices on zentrada are not shown before registration.

Afterwards, you can browse the marketplace, compare products and prices, and request quotes from suppliers across Europe. The marketplace offers many features to make your sourcing process easier, e.g. bestseller rankings, supplier and product ratings, personalized recommendations, reorder suggestions, alerts to new product, and trend forecasts.

TradeSafe Checkout is the order management and payment system for wholesale purchases on zentrada. It allows platform and marketplace users to manage multiple shopping carts and orders at different and also international suppliers with multiple currencies in one convenient back office. The unique TradeSafe system guarantees the highest-possible safety and B2B buyer satisfaction, services also at international suppliers.

If you have an open transaction you can find the status under "transactions". Completed or expired transactions can be found in the order archive.

All transactions on zentrada are personlized to provide the best prices based on your location. Simply collect the goods you are interested in and request an order. You will get a full offer including VAT treatment, shipping costs and delivery time.

The delivery time is only an estimate; If you need a specific delivery date, please communicate it in the transaction chat. The delivery times varies across suppliers, but generally lies within the typical wholesale span of 7 to 14 days.

Mix-Order allows you to order products from different suppliers in one order. It saves you shipping costs and having to reach multiple minimum order values. Mix-Order products always have the green cart icon. Selecting a Mix-Order product automatically puts it in your Mix-Order cart as well as your regular supplier specific cart.

FreeD! is part of zentrada's premium membership, which allows you to order goods at participating suppliers without having to pay for shipping. You automatically receive free shipping as a PREMIUM member at all market suppliers. The supplier is reimbursed by zentrada.

A VAT number is tax identification number provided by the EU and issued by the local government. When entered on your zentrada / TradeSafe account you will not pay VAT on an international TradeSafe transaction.You can read more on VAT regulations here.

Definitions & Actions for different order statuses.

• Request Sent - The supplier and zentrada have received your request and is preparing an offer.
• Quotation Received - You have received a full offer including shipping costs and delivery time. Choose "Order" to proceed to payment.
• Pending Payment - You have ordered the products but need to pay the order before the shipment is released. Choose "Pay online" or send the order value per bank transfer.
• Waiting for shippment - We have received your payment and notified the supplier to release the goods.
• Shipment Released - The supplier has released the goods. Please inspect the goods upon arrival and choose "Shipment Confirmed".

‍

• Archive - You did not respond within the set time period. Ask us for an extension or send a new request.

• Click on the dropdown menu in the top right corner of the window
• Select "Settings"
• Once on the TradeSafe Settings screen, click "Edit Information"
• Enter your new company name in the popup banner

Navigate to your carts overview page and find the cart you would like to request an offer for.

• If your cart has reached the minimum order value you will find a green button saying "Create Request".
• If your cart has NOT reached the minimum order value you can either adjust the quantity of the items in the cart or add more products from the same supplier.

Clicking "Create Request" takes you to the page where you confirm your delivery details and can write a note for the supplier. When everything is in order you can click "Send Request". When sent you will receive a personalised offer including shipping costs and details shortly. Your request can now be found under "Transactions".

Hint: Sending quotation requests is free & non-binding.

If you have issues with an order or specific products please open a Trouble-Ticket. Please note that there is generally no free return policy in wholesale trade. zentrada's Fair Trade Policy guarantees that you get what you ordered and hereby protects you from fraud, short or incorrect deliveries. A Trouble-Tickets to investigate your specific case can be opened under "Trouble-Tickets".

We are happy to provide you with information in accordance to the GDPR on all data stored by zentrada in connection to your registration, usage and transaction processing. You can request your data by emailing us at trademanager@zentrada.eu. or read more about our privacy policy at the bottom of this page

TradeSafe Checkout doesn't only support the order management, but also the resolution of all kinds of problems that often appear in international wholesale sourcing. You can open two types of problem tickets in TradeSafe.

• Trouble-Ticket - is used for open (ongoing) transactions
• Service-Ticket - is used for warranties and archived transactions

Report a problem directly in the transaction or navigate to "Trouble-Tickets" > click "Create Trouble-Ticket" > choose the transaction you have issues with.

When you have received an offer you can click "Order" and proceed to payment. Choose a payment option in the popup and follow the instructions on the screen. You can choose from multiple online payment methods and bank transfer.

Please make sure to put the Order ID as a reference when paying by bank transfer.

zentrada will release the shipment of your goods after we receive the payment.

TradeSafe Checkout offers an easy Request -> Quotation process in order to settle all conditions such as discounts, availability, vat treatment, delivery time and costs before you order and pay. This guarantees the best security and satisfaction in international wholesale sourcing.

Please see the process as listed below.

1. Make sure you have reached the minimum order value.
2. Send a quotation request.
3. Check quotation with all details and shipping costs.
4. Order through TradeSafe
5. Pay to zentrada / TradeSafe
6. zentrada or the supplier will ship the order.
7. Invoice is provided by zentrada on shipping notification

You will be informed about each step via E-Mail. Read more on the TradeSafe process in How it works.

By default, refunds are credited to your zentrada customer account and automatically applied to your next order. You can payout credits at any time or change the default setting to automatically payout each credit to the provided bank account.

To access your credits, please navigate to "Account Credit" on the top right dropdown menu. Choose Pay Out. The money will be transferred to the bank account specified under your account settings.

Our premium membership includes FreeD!. Ordering goods from suppliers offering FreeD! in your country will provide free delivery for your orders. You can upgrade to premium here.

Please reach out to us by email, phone, or chat to remove your account. Both your zentrada & TradeSafe access will be removed.

Communication with the supplier is made available after a quotation request has been sent. You are able to ask questions with your request, the chat to the seller will be opened directly after sending the request.

• Click on the dropdown menu in the top right corner of the window
• Select "Settings"
• Once on the TradeSafe Settings screen, click "Edit Information"
• Enter your new password in the popup banner

The supplier can change its offer or add products in the TradeSafe system at any time. If you have received an offer that you would like to change, simply ask the supplier in the transaction chat. Navigate to your open transaction under "Transactions" > Select order > The Chat is on the right hand side.

To request a sample, please increase the packaging units to reach the minimum order value and explain in the chat that you would like a sample beforehand. The supplier will either send you the sample directly or decrease the offer to one PU for you to order and pay the sample.

Please note that not all suppliers provide samples.

All products offered on zentrada are already produced and ready for reselling. The suppliers are often not able to add a private label or change details on these products at this stage, but if you have time and need a quantity in the thousands they are often happy to produce those for you. Most businesses test the market with a standard product first - often adding their own brand and EAN - to evaluate the demand and learn more about the product before placing a private label order.

If you need a private label production, we are happy to support your negotations with foreign suppliers. Please contact our Key Account Service with this form or send a TradeSafe request directly to the supplier.

No, zentrada does not support dropshipping. Most suppliers listed on zentrada are manufacturers and importers, which cannot process orders of single products in the timeframe expected by consumers.

If you are looking to keep your initial investment and product risk low, Mix-Order could be the perfect solution for you. Mix-Order allows you to order products from different suppliers in one order freeing you from multiple mininum order values and accounting processes. You can test different products on a small scale and reorder what really sold! Only with your own stock you can guarantee availability, delivery time and low costs.

No. A VAT number is not required when ordering in TradeSafe & zentrada. However, when provided the VAT will be exempted on all international TradeSafe transactions.

Yes. The TradeSafe and zentrada technology supports all kinds of special conditions like first order or returning customer discounts. You can ask questions and negotiate conditions when you request a personalized quotation. All communication is documented in the system for future reference.

Yes, businesses of any size are allowed to take advantage of the zentrada sourcing platform and especially new business can benefit by building and managing their sources in an integrated system like zentrada. We are happy to support you in this new challenge - Feel free to contact us if you need any help in finding the best suppliers or new product ideas.

Manufacturers of licensed products need a license from the licensor, e.g. Disney, in order to produce the goods. These agreements are usually granted for a specific region and sometimes limit the distribution channels. As buyer you can assume that the manufacturers and wholesalers have the license to sell the goods; The suppliers on zentrada have to note restrictions already in the quotation. The processing with TradeSafe protects and supports you with questions and problems especially in international sourcing.

If you purchase licensed products directly from Chinese manufacturers and bring them to the European market then you are the importer and need to get a licensing agreement from the licensor.

zentrada only allows suppliers with stock in Europe.